If you experience any problems with your order, please contact us at e-mail kisetsuen@shohin-europe and we will do our best to help you.
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Subscriptions are automatically renewed at the end of the period. Payments are prepaid and can not be refunded under any circumstances. Online streaming services give instant access and are therefore used at the time of payment has been processed. (Comparable to Netflix and other online streaming services).
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You can unsubscribe any time by login at your account, and choose to unsubscribe. Follow the instructions. Your subscription will continue being active until the end of the prepaid period. We are responsible to continue the service from our end until the end of the payment.
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In cooperation with the World Bonsai University, selected tutorials are published at the WBU partner platform. You don’t need to buy courses at the WBU as long as you are a PRO member of Kisetsu-en, because all content is accessible here.
Due to EU regulations, we want to inform you about how we handle the personal data collected. You can read about it here
Data protection rules