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Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

Welcome to your page

This is your page with account info. Use the buttons above and below to navigate. 

You can review last orders, make a new password, or change your address if needed.

Watch the introduction video

If it is your first time here, it might be valuable to watch the introduction video. Showing you the key functions and content of the website.

Keep your payment options updated

Be sure to keep your credit card payment information updated, so you can enjoy the content without interruptions.

When signing up for a membership you agree on the terms, that the membership will be renewed automatically and pre-paid for the selected period of your choice.

Cancelling your membership

If you want to cancel your subscription it is important you do that at your account. Sending e-mails, text messages, or otherwise is not valid as cancelling membership and stop payments. We can not be sure to check or see all messages in due time to guarantee this.

Therefore use the button below to go to the cancellation option uis the only valid option.

Payments already proceeded are not paid back, because we follow common law with online streaming material already being accessible as soon as the pre-paid membership period is activated. Exactly like Netflix or other streaming services.

If you need any help, don´t hesitate to contact us. We try to answer as soon as possible but expect a few business days in some cases because of travelling or busy times at the nursery.

Before you leave we will like to ask you why, so we can improve. It take less than a minute to fill in this quick Q&A.

Why did you cancel your membership at Kisetsu-en?
GO TO your orders - select view and cancel
Contact

Click the button GO TO CANCEL.
Go to VIEW and select CANCEL.

If you want a different membership period and price please sign up again and select the membership plan that suits your bonsai activities.

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